Customer Experience Framework

Community is at the centre of everything we do. We are looking at the way in which our community experience interactions with the council through our many roles including service delivery, advocacy and partnering with others to mention a few. Our goal is to create a Customer Experience Framework that drives excellent customer experience across the organisation. As a starting point, we want to ensure that the community’s voice is understood in the development of our Customer Experience Framework and that you tell us what you believe builds excellent customer service. Please help us with this by responding to the five questions via the survey below.

We encourage you to come back to this page to see how we are progressing.